Software Support
Healthcare Software Support
Support is the part of a software decision that only matters after you have signed — which is exactly why it is worth checking first. Here is precisely who answers, when, and what they can do about it.
What our support actually is
Every vendor says support is a differentiator. These are the specifics you can hold us to.
Based in Cincinnati, not a queue
The person who answers your call works specialty revenue cycle every day and sits in our Ohio headquarters. No offshore call centre, no scripted tier one reading from a decision tree.
A phone number that reaches a person
Live phone support with no call trees. When a claim batch is stuck and payroll is Friday, you talk to somebody who can actually look at your data.
Support that knows your account
Experienced account and support resources who know your specialty, your payers, and your configuration — so you are not re-explaining your setup on every ticket.
Support built into the platform
Raise and track tickets from inside Unlimited Financials, with the claim or workflow already attached. No separate portal, no copying screenshots into email.
★★★★★5/5
★★★★★5/5
6,500+ specialty providersHow we triage
Not everything is an emergency, and treating it that way helps nobody. What matters is that the things which stop cash are handled like they stop cash.
Anything blocking submission, posting, or cash. Escalated immediately to a specialist who works your specialty, with live phone contact rather than a ticket update.
A rule, interface, or queue behaving incorrectly. Reproduced against your configuration, with a named owner and a fix or workaround communicated the same business day.
Configuration questions, new-hire training, reporting requests. Answered directly, and recurring ones become documentation so your team stops needing to ask.
Questions buyers ask about support
Neither. Every person who picks up your call, configures your workflows, and works your escalations sits in our Cincinnati, Ohio headquarters. We do not route support to an outsourced vendor or an offshore call centre.
GET STARTED
Ask us the support questions before you sign
Bring your hardest what-if: a stuck claim batch, a payer rule change, a new hire on day one. We would rather answer it now than have you find out later.
★★★★★5/5★★★★★5/5We Love Hearing From Our Users
Using our product doesn't just mean quality software, but also access to a community to keep you connected to your peers and to your product team.
I'd love to set up a call to talk about SCOA, and the success we've had with Unlimited Financials.
The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.
Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.
I would recommend Unlimited Financials to other specialty practices.
We transitioned to Unlimited Financials in 2024... the team and platform are absolutely amazing.
We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.
I'd love to set up a call to talk about SCOA, and the success we've had with Unlimited Financials.
The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.
Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.
I would recommend Unlimited Financials to other specialty practices.
We transitioned to Unlimited Financials in 2024... the team and platform are absolutely amazing.
We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.