How are place-of-service codes 02 and 10 applied correctly?

POS 02 (telehealth not in patient's home) and POS 10 (telehealth in patient's home) are automatically assigned based on the documented originating site captured at scheduling, ensuring the claim reflects the patient's actual location during the encounter.

Does the platform distinguish between audio-only and audio-video visit billing?

Yes. Visit modality is captured at the time of the encounter, and our scrubber verifies that the billed CPT code is on the current payer-specific audio-only covered list before submission, preventing denials for codes that require synchronous video.

How does the system handle payer-specific telehealth coverage differences?

We maintain a continuously updated database of telehealth coverage policies by payer, including which CPT/HCPCS codes are covered via telehealth, applicable cost-sharing rules, and any state-mandated parity requirements.

What happens when a provider sees a patient located in a different state?

Our intake verification checks the patient's physical location against the rendering provider's active state licenses and any applicable interstate compacts, flagging the visit before it occurs if licensure does not support billing for that state.

Can the system verify telehealth parity reimbursement rates?

Yes. Our remittance reconciliation engine compares payments received for telehealth visits against state-mandated or payer-contracted parity rates and flags underpayments for appeal.

Does the platform support remote patient monitoring (RPM) and e-visit billing alongside telehealth?

Absolutely. We support RPM device setup, monthly monitoring, and treatment management codes (CPT 99453-99458) as well as online digital E/M services (CPT 99421-99423), tracking time-based thresholds required for each code.

How does the system handle telehealth originating site facility fees?

When a patient is located at a qualifying originating site facility (such as a rural health clinic), the system generates the appropriate originating site facility fee claim (HCPCS Q3014) in addition to the distant site provider claim.

Telehealth PM & RCM Software

Telehealth Practice Management and RCM Billing, Built to Perform

Navigate telehealth modifiers, place-of-service codes, and payer-specific virtual care coverage rules. See why telehealth practices choose Unlimited Systems for practice management and RCM software.

Why Telehealth billing is different

Telehealth reimbursement remains one of the most volatile areas of medical billing, with payer rules on modifiers, place-of-service codes, and covered service lists shifting frequently across state lines and plan types. Practices delivering virtual care need software that applies the correct combination of modifier and POS code per payer, per visit type, and per patient location to avoid systemic denials.

A single virtual visit may need to be billed differently depending on whether it was delivered via live audio-video or audio-only, whether the patient was at home or a facility, and whether the payer requires modifier -95, -GT, or POS 02/10. Providers practicing across state lines face additional licensure-based billing restrictions that, if ignored, result in coverage denials regardless of clinical appropriateness.

Cost Savings Calculator

★★★★★4.8/5

★★★★★5/5

6,500+ specialty providersSOC 2 certified

Physician reviewing results at an office workstation

Product screenshot

Telehealth workspace preview coming soon

HOME SPECIALTIESTelehealth & Virtual Care RCM Software

Trusted Payer & EHR Integration Partners

Designed Around How Your Telehealth Practice ACTUALLY Works

Our connected workflows are built to make you and your work easier to do and increase your revenue.

Visit-ready

Keep authorization and coverage aligned before the appointment is booked.

Claim-ready

Validate telehealth codes, modifiers, and documentation before submission.

Practice-ready

Give teams one view of denials, margin, and A/R priorities.

Real Telehealth Practices, Real Results

See how telehealth groups across the country use Unlimited Systems to lift collections, cut denials, and reclaim staff time.

Featured Practice

Telehealth Partners of the Midwest

Columbus, OH14-provider group practice

“Unlimited Systems gave our telehealth billing team the specialty-specific automation we could never get from a generic platform. First-pass claim acceptance climbed fast.”

- Director of Revenue Cycle

23%

Fewer denials

11 days

Faster A/R

Calculate Your RCM Revenue Leakage

Drag the sliders to estimate how much unrealized cash remains locked in your current specialty billing cycles before optimization.

Model your current claim volume

Adjust both inputs to match your practice.

Monthly specialty claims1,500

200 claims15,000 claims

Average claim value$250

$80 value$3,500 value

Estimated annual revenue recovered

$315,000

Calculated using a 7.0% reduction in write-offs from rejection recovery, pre-authorization verification, and drug-waste capture.

Monthly invoiced volume: $375,000
Standard industry loss: $31,875

Unlimited Systems Guarantee: Fully integrated bi-directional EHR triggers maintain first-pass bill submission scores above 98.6% across regional payer rules on day one.

Review my results

See your recovery estimate

Enter your work email to unlock your estimated annual recovery.

See Your Results Immediately5/55/54.8/5

One platform for every telehealth workflow

Eight connected capabilities, grouped around the way your practice works.

Front office

Keep registration and appointment calendars in sync.

Patient intake Scheduling

Before the visit

Verify coverage and catch charge risk early.

Financial clearance Charge validation

Revenue cycle

Post payments, route denials, and prioritize A/R.

Payment and denials A/R management

Practice intelligence

See margin, performance, and value-based results.

Analytics Value-based care

The Telehealth suite

Every part of the telehealth revenue cycle, in one system

Each module is configured for the codes, modifiers, and payer rules telehealth teams work with, not adapted from generic billing software.

Telehealth Patient Intake SoftwareConfirm the patient's originating site state and match it against the provider's active licensure before the visit.Telehealth Scheduling SoftwareSchedule audio-video, audio-only, and in-person hybrid visits with automatic modality flagging for billing.Telehealth Financial Clearance SoftwareCheck payer-specific telehealth coverage policies in real time before the visit is confirmed.Telehealth Charge Validation SoftwareAutomatically apply the correct telehealth modifier (-95/-GT) and place-of-service code (02/10) per payer rule.Telehealth Payment Posting SoftwareReconcile payments against payer-specific telehealth parity rates to flag underpayments.Telehealth AR Management SoftwareIdentify and group denials by modifier, POS, and licensure mismatch root causes for rapid correction.Telehealth Analytics SoftwareTrack visit volume, payer mix, and revenue per modality across audio-video and audio-only services.Telehealth Value-Based Care SoftwareDocument virtual visit outcomes for value-based contracts that include telehealth utilization metrics.

The cost of generic billing

You went into telehealth to treat patients, not to chase claims

These are the places telehealth practices most often lose revenue when their billing platform wasn’t built for the work. Unlimited Systems closes each one with rules configured for your specialty.

Review your workflow

Common telehealth revenue leaks

Inconsistent application of modifier -95 versus -GT and POS 02 versus 10 across different payers for the same visit type.
Denials for audio-only visits billed under codes that require audio-video capability per payer policy.
Claims rejected when the rendering provider's state licensure does not match the patient's physical location at time of service.
Loss of parity reimbursement when telehealth visits are inadvertently billed at reduced facility rates instead of payer-mandated parity rates.

Challenges we solve for telehealth

The work that generic platforms leave to your staff is the work telehealth margin actually turns on.

Modifier and POS Selection

Dynamic payer rule engine selects the correct modifier and POS combination per payer, plan, and visit modality automatically.

Audio-Only Visit Compliance

System cross-checks visit modality against each payer's current audio-only covered code list before submission.

Cross-State Licensure Tracking

Real-time licensure database checks patient originating site against active provider licenses before claims generation.

Legacy software vs. Unlimited Systems

See why telehealth practices move off general-purpose billing platforms.

CRITERIA

LEGACY SYSTEM COMPROMISE

UNLIMITED SYSTEMS VALUE

Modifier and POS Selection

✕Static billing templates apply the same modifier and POS code regardless of payer, causing systemic denials.

✓Dynamic payer rule engine selects the correct modifier and POS combination per payer, plan, and visit modality automatically.

Audio-Only Visit Compliance

✕Audio-only visits are billed under standard E/M codes without verifying payer-specific audio-only eligibility.

✓System cross-checks visit modality against each payer's current audio-only covered code list before submission.

Cross-State Licensure Tracking

✕No mechanism exists to confirm provider licensure matches the patient's state at time of service.

✓Real-time licensure database checks patient originating site against active provider licenses before claims generation.

Still evaluating

Not Ready to Switch Yet? That's Exactly When to Start the Conversation.

You don't have to be actively replacing your current system to have a useful conversation with Unlimited Systems. Many specialty practices talk with us months before a contract renewal, system evaluation, or operational change so they can understand where revenue leakage, denial risk, prior authorization delays, and reporting gaps may already be showing up.

Get a Demo Benchmark Your Current Workflow

You don't have to wait until your contract is up to start evaluating your options. The best time to assess your revenue cycle technology is before renewal pressure begins. Unlimited Systems can help you understand where your current workflows may be creating avoidable denials, manual work, charge capture gaps, or reporting limitations, so you're better prepared for renewal, replacement, or future planning.

Less billing work between the visit and payment

Specialty rules and connected data keep your team focused on the exceptions that need judgment.

Verify before the visit

Coverage and authorization stay tied to the order.

Validate specialty charges

Code, unit, and modifier checks happen before filing.

Work the right accounts

Denials and A/R are ranked by value and filing risk.

Care team in scrubs walking through a clinic corridor

35%less manual workflow time

One platform

The rest of the platform your telehealth practice runs on

The same connected system handles the operational work that sits either side of billing.

Patient Intake

Digital intake, eligibility, and demographic capture before the visit.

Explore Patient Intake

Patient Scheduling

Smart calendars and resource scheduling across providers and locations.

Explore Patient Scheduling

Financial Clearance

Automated eligibility checks and prior authorization management.

Explore Financial Clearance

Charge Validation

Pre-claim scrubbing for coding, modifiers, and compliance accuracy.

Explore Charge Validation

Built for telehealth

Follow one telehealth patient from intake to payment

Eight stages, one record. Nothing is rekeyed between systems, so a detail captured at the front desk is still there when the claim goes out, and when the remittance comes back.

Walk the workflow with us

Frequently asked questions

Our payer rule engine maintains current modifier requirements per payer, automatically applying -95 for commercial payers following CPT guidance and -GT where Medicaid or specific commercial plans still require it, eliminating manual lookup for each claim.

New to revenue cycle terminology? Browse our healthcare RCM & billing glossary.

We Love Hearing From Our Users

Practices like yours, on what changed after moving to Unlimited Financials.

EXPLORE PRODUCTS GET A DEMO

★★★★★4.8/5

★★★★★5/5

“

I'd love to set up a call to talk about SCOA, and the success we've had with Unlimited Financials.

Sam Wheeler

CFO, SCOA

“

The system continues to grow with features as it should, with how healthcare changes. So, if you are looking for a company that is innovative and truly cares, I would recommend Unlimited Financials.

Ernelita Dacumos

Billing Manager, SHOM

“

Unlimited Financials has been the easiest and best practice management system I have used. It is easy to navigate and do what I need to do.

Melissa Shook

Medical Biller, SHOM

“

I would recommend Unlimited Financials to other specialty practices.

Michelle Leandri

CEO, NEPA

“

We transitioned to Unlimited Financials in 2024... the team and platform are absolutely amazing.

Gina

Administrator, FOUR

“

We have been on Unlimited Financials for over three years and love it. Our claims are being processed faster and more efficiently, which means we are receiving payment more quickly.

Renee Bernacchi

Accounts Receivable Coordinator, COAS

“